Buying a Phonograph
Individuals interested in ordering a phonograph from us should simply send an email stating the following information:
· Your name, address and contact phone number
· State the phonograph you are interested in purchasing
· Desired method of payment (do NOT email credit card information!!)
Due to a high number of scam attempts, we will NOT respond to brief text messages or cell phone generated one-line purchase requests (e.g. "I want model XXX, please let me know"). The information requested above must be provided via email if you wish to make a purchase.
Send to: firstname.lastname@example.org
We currently accept cash, personal or bank checks,
or money orders. Please see details below for information on
international orders. Please note that we
no longer accept PAYPAL or credit card payments for online machine purchases.
This is due to extensive fraud issues in recent
months. Yes, we can eventually recover our losses if fraud occurs via credit
cards or other means, but the time and cost that is necessary is simply not
worth the hassle. We apologize for any inconvenience.
This is due to extensive fraud issues in recent months. Yes, we can eventually recover our losses if fraud occurs via credit cards or other means, but the time and cost that is necessary is simply not worth the hassle. We apologize for any inconvenience.
One we have received your email, we will get back to you with additional information, including our contact phone number. We will then request that the buyer call our office directly to confirm your interest before we will enter into any discussion of details or finalize a sale. We will not discuss machine details or pricing with potential buyers based only on email or text message requests, nor will we contact any third-party payers. The harsh reality of the internet: Approximately 75% of the email-based purchase requests we receive are from non-serious or fraudulent sources. We simply can't spend time following-up on each one. Asking a potential customer to initiate a brief and friendly no-pressure call seems to sift-out the sincere buyers from those who are not serious, or have an alternative agenda. We regret having to implement such a policy, but it is essential in keeping our overhead costs as low as possible.
Please note that we do not have a "showroom" or storefront facility. There is simply not an adequate market for antique phonographs to make it financially viable to maintain a public retail outlet. Our machines are stored in secure, climate-controlled facilities outside of Greenville SC, and we are more than happy to invite serious buyers to personally inspect specific phonographs that may be of interest (by appointment only). However, please be advised that it is not possible to pull our entire inventory out of storage for casual inspection or browsing, as they are wrapped and stacked "warehouse style". Our repair/restoration shop is no longer co-located with our storage facility.
Before it is shipped, every phonograph we sell is removed from stock, fully torn-down, re-tested, cleaned and lubricated and the speed set by electronic strobe to assure that it arrives to you in the best condition possible; consequently there will typically be a 10 day waiting period to ship a phonograph after your order is placed. It will be worth the brief wait. All phonographs are delivered with 200 new steel needles (100 "loud" tone and 100 "soft" tone) and era-appropriate records.
Note to International Buyers. We will gladly sell internationally to any qualified buyer; however due to the advent of increasing fraud attempts, our policy is as follows:
We do NOT accept PAYPAL, VENMO, third-party arrangements, or other online or indirect payments for any international purchase. No exceptions.
Acceptable means of payment are bank check or money order (payable in US dollars directly to Victor-Victrola), or direct bank wire transfer to our account. A 10-business-day holding period is required after payment is received to assure that the funds are secure.
Shipping is the responsibility of the buyer. We will gladly fill out customs declaration forms and other documentation, and will work with your carrier to assist in the process.
Our warranty does not cover shipping costs for failed components which are returned to us for repair outside of the USA. We will cover the full cost of repair, but round-trip shipping is the responsibily of the buyer.
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